Questions about your payment?

1. Open the payout email sent to the email address your payer used. Check your spam.
2. Click Withdraw funds. If Gmail shortened the message, click the three dots at the bottom to open the full email.
   
3. You will be asked to verify your phone number. Ensure it accepts SMS for a verification code.
4. Complete any required verification, review your details carefully, and submit.
5. Follow the on-screen instructions to finish your withdrawal.

You can also begin at https://usegrade.com/get-paid.

Check your spam, promotions, and other filtered folders. Search for an email from no-reply@mg.creatorcheck.io and confirm with your point of contact that it used the correct email address.

If the email still does not appear, ask your point of contact to resend the payout invitation.

Reach out to your point of contact and provide the correct email address.

Ask your point of contact to reach out to Grade Support.

• Confirm that the phone number and country code shown are correct.
• Check that your phone can receive SMS messages and is not filtering messages from unknown senders.
• Wait a few minutes, then try the verification step again.
• If the code still does not arrive, reach out to your point of contact. Share your payout email address and your phone number.

Stop the verification process and reach out to your point of contact. Tell them that your verification phone number needs to be updated and to contact Grade Support. Include the incorrect and correct phone numbers.

The methods shown during withdrawal are the methods currently available for your country, currency, payout amount, and local requirements. Options may include PayPal, bank transfer, card, Payoneer, AirTM, crypto, or gift cards, depending on availability.

A method may not be available for your location, currency, payment amount, or verification requirements. Choose from the methods shown.

Timing starts after you submit your withdrawal. These are typical estimates, not guarantees:

• PayPal: about 5 minutes
• Local bank transfer: usually 1–3 days
• International bank transfer (SWIFT): about 3 days
• Other available methods: varies by country and payment provider

Bank holidays, extra verification, or incorrect payment details can cause delays.

First compare the time elapsed with the delivery estimate and allow for bank holidays or additional verification. Check your email for requests or status updates from Grade or the payment provider. If the expected window has passed, reach out to Grade Support with the withdrawal date, method, and any status or error message you see.

Before you submit the withdrawal, choose any method displayed in the payout flow.

If you already submitted the withdrawal, it cannot be changed.

If a withdrawal method failed, follow any instructions emailed to you or contact Grade Support.

Incorrect banking details may delay the payment or cause the transfer to fail. Contact Grade Support and explain that the banking information is incorrect. If you already submitted the withdrawal, do not keep retrying or create another claim.

• Check your email for next steps from Grade or the payment provider.
• Follow the retry or correction instructions shown, if any.
• If there are no instructions, or the problem continues, contact Grade Support with the method used, the withdrawal date, and the exact error message.

The recipient must meet the age-of-majority requirements where they live. If you do not, a parent or legal guardian may need to accept the payment, complete verification, and use the guardian’s own banking information.

Stop before completing verification or entering banking information. Reach out to your point of contact and explain that the payout needs to be handled by a parent or legal guardian.

No. When a parent or legal guardian must receive the payment, they will need to complete verification and use their own banking information.