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The creator receives an email with a secure link to claim their payment. They choose an available payout method, complete any required verification, and withdraw their funds.

Once the creator submits their withdrawal, typical delivery times are:

• PayPal: approximately 5 minutes
• Local bank transfer: usually 1–3 days
• International bank transfer (SWIFT): approximately 3 days

Other methods—including card, Payoneer, AirTM, crypto, and gift cards—may have different delivery times depending on the creator’s country and the payment provider.

These times are estimates rather than guarantees. Bank holidays, additional verification, or incorrect payment details may cause delays.

“Notified” means the payout email was sent, but the creator has not yet withdrawn the funds.

Ask the creator to:

1. Check their inbox and spam folder.
2. Look for an email from no-reply@mg.creatorcheck.io.
3. Open the full email if Gmail has shortened it (this is usually displayed by three dots “...” at the bottom of the email).
4. Click “Withdraw funds.”

Creators can also begin at: https://usegrade.com/get-paid

First, confirm that the payout was sent to the correct email address. Ask the creator to check spam, promotions, and other filtered folders.

You can resend the invitation from the Payouts page. Find the correct payout, click the three-dot menu beside the payment, and select Resend Landed Email.

If it still does not arrive, contact Grade Support with the creator’s email and payout date.

Contact Grade Support to either:

1. Have the link regenerated and resent to creator
2. Have the funds refunded to your wallet and send out a fresh payout

“Paid” means the creator has withdrawn their funds. A failed bank transfer means the final delivery to the creator’s bank was unsuccessful.

The creator should have received an email for next steps.

You can cancel a payout anytime before it is claimed.

Open the Payouts page, click the three-dot menu beside the payment, and select the cancellation option. The funds will return to your agency’s wallet.

If you need to cancel a payment that has been claimed, please contact Grade Support.

If the payout’s status is Paid, the creator has withdrawn their funds. This is a recall or return request with no guaranteed outcome. The creator or receiving provider will need to be directly contacted and return the funds.

No, you can add them to a campaign and send them a payout without any onboarding required.

Contact Grade Support. Provide the creator’s account email and explain that their verification number needs to be updated.

Contact Grade Support.

The recipient must meet the age-of-majority requirements where they live. When they do not, a parent or legal guardian may need to accept the payment, complete verification, and use the guardian’s own banking information.

Funding time depends on the payment method and banking network. Allow up to three to five business days, but it’s often much faster.

Grade also offers wire transfers, which are typically faster. To fund your wallet by wire transfer, contact Grade Support to request an invoice with the necessary wire instructions.

We recommend funding your wallet ahead of scheduled payouts.

Card networks charge processing fees for card-funded deposits. Bank transfer is generally the lower-cost option.

Review the fee shown before confirming the top-up.

Available options depend on the creator’s country, currency, payout amount, and local requirements. The creator will see the methods available to them during withdrawal.

Contact Grade Support for the most up-to-date coverage map.

Open the Wallet page, filter the transaction type by Wallet Topup and click the document icon beside the relevant transaction.

Open the Payouts page and click the document icon beside the relevant payout.

Go to Campaigns and select your campaign. Then locate the creator’s tracked account in the bottom table, click on the three-dot menu, and click Tracked Media to open the Content Manager.

In the Content Manager, click into the tracked account row to view their tracked posts. The image below is where you’ll be after clicking into the tracked account.

Locate the post, scroll to the right to click on the three-dot menu, and select the refresh or retry option.

Instagram may combine Instagram views with impressions from a Facebook cross-post. Grade separates those figures so Facebook impressions are not incorrectly treated as Instagram views for payment calculations.

Refresh the post first. If the difference remains, check whether it was also published to Facebook.

Check the following before sending the payout:

• The payout date range includes the content’s posting date.
• The performance window has finished.
• The correct payment terms were active on the posting date.
• The post meets the campaign’s platform and cross-posting requirements.
• The content has refreshed successfully.

Review the creator’s Contract History and payout report. If the expected and calculated totals still differ, pause the payout and contact support.

“Now” means you are paying for the views accumulated as of the time of pay, not taking into account any payout window. Views that accumulate after a video has been paid out with “Now” will still be payable in the future.

“Now, stop after payout” means you are paying for the views accumulated as of the time of pay, not taking into account any payout window. Views that accumulate after a video has been paid out with “Now, stop after payout” are no longer payable in the future.

“At Completion” means a snapshot is taken of the view count after the payout window is completed. A payout window is how long you wish to pay for views generated on a video; this can be of any length (7 days, 14 days, 30 days, or more).

If the creator has not been paid in this campaign:

1. Open the campaign,
2. Click the three-dot menu on the creator’s row
3. Select “Delete”

If creator has been paid, you can hide the creator as follows:

1. Open the campaign
2. Click the three-dot menu on the creator’s row
3. Select “Hide creator.”
   This removes the creator from the active view and pending total while preserving their records. You can undo it later.

No. Adding a creator to a campaign does not notify or invite them. They are notified when a payout is sent.

Yes. Open Quick Pay, choose the bulk option, and upload a CSV containing the required creator and payment information. Review the totals carefully before submitting.

Yes, but check whether the campaign is connected to a spreadsheet, API, or other external workflow first. An integration that identifies campaigns by name may need to be updated after the change.

• Administrators have the broadest workspace control.
• Finance users can fund the wallet and approve payouts.
• Campaign Managers are intended for day-to-day campaign work without broad financial administration.
• Members have standard workspace access but cannot fund the wallet.

Yes. API documentation is available at https://api-docs.usegrade.com/

Contact Grade Support for access.

Once granted access, live credentials can be created from the Developer area by an authorized administrator or developer.

Never share API keys in Slack, email, screenshots, or support messages.

Use the API for custom integrations. For bulk workflows that do not require a live integration, CSV upload through Quick Pay is usually the simplest option.

Review the current API documentation or contact Grade Support before planning around a specific endpoint or webhook.

Yes. Payout approvals are optional and are not enabled by default.

As an admin, to enable them:

1. Go to Settings > Payments and scroll down to Approvals to enable them.

2. Assign the appropriate administrator or finance roles to your approvers.
3. Once enabled, team members submit payouts for review instead of sending them immediately.
4. An authorized approver reviews and approves or rejects each request.

Funds are only released after approval.

Regular team members can prepare and submit payouts for approval. Users with administrator or finance permissions can review and approve them.

This lets operations or campaign managers prepare payments while keeping the final decision with the appropriate finance team member.

Yes. The approval process supports:

• Individual payouts
• Bulk payouts
• Campaign-based payouts

Approvers can also review and process multiple pending requests together, which is helpful for larger payment runs.

A rejected payout is not sent and no funds are released. The approver can include a note explaining why it was rejected.

The submitter can then:

1. Review the rejection reason.
2. Correct the payout information.
3. Submit the payout again for approval.

A pending payout can also be cancelled if it is no longer required.

Yes. Approval records show the payout details and its current status, including whether it is pending, approved, rejected, or cancelled. The payout information is captured when it is submitted so reviewers can see exactly what they are approving.

Rejection notes are also retained to help teams understand and resolve declined requests.

Financial reports provide an overview of wallet activity for a selected period, including:

• Opening and closing balances
• Wallet top-ups
• Completed payouts
• Refunds and cancellations
• Processing top-ups
• Net wallet movement
• Reconciliation differences
• Individual transaction rows

A separate creator payout report is available when you need the detailed calculation behind a particular creator or payout.

Financial reports are restricted to users with administrator or finance permissions. These access controls prevent unauthorized team members from viewing sensitive financial information.

If someone needs access, an administrator can update their team role and permissions.

Yes. Reports can be exported in two formats:

• CSV: Best for spreadsheets, accounting tools, and further analysis.
• PDF: Best for review, sharing, and record-keeping.

You can select a custom date range or use common reporting periods such as month-to-date, quarter, year, last 30 days, or last 90 days.

Reports support multiple currencies and convert historical transactions using the exchange-rate information available for the relevant period.

For the simplest reconciliation, we recommend generating reports in USD.

To reconcile your account:

1. Select the required reporting period and currency.
2. Confirm the report’s opening balance.
3. Review top-ups, completed payouts, refunds, cancellations, and other wallet movements.
4. Account for any top-ups that are still processing.
5. Confirm that the calculated movement matches the closing balance.
6. Review the reconciliation delta if the totals do not match.

You can export the transaction-level CSV to investigate individual entries or generate a creator payout report to verify the calculation behind a specific payment.